HELPFUL ANSWERS FROM OUR TEAM
CAR SERVICING
EXPLAINED CLEARLY
Everything you need to know about European and Asian vehicle servicing,
warranties, parts and visiting our Artarmon workshop.
warranties, parts and visiting our Artarmon workshop.
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GOOD QUESTIONS DESERVE STRAIGHT ANSWERS
We believe informed customers make confident decisions. If your question is not covered here, our team is happy to help.
Vehicles & warranties
Do you service both European and Asian cars?
Yes. Brumby Motors services a wide range of European and Asian vehicles from our Artarmon workshop. On the European side, we regularly service BMW, Mercedes-Benz, Audi, Volkswagen, Porsche and Volvo. For Asian makes, we work on Toyota, Lexus, Honda, Mazda, Nissan, Subaru and more. If you don’t see your car brand listed, give us a call — the answer is almost always yes.
Will servicing my car with you affect my manufacturer warranty?
No — and this is one of the most common questions we receive. Under Australian Consumer Law, you have the legal right to have your vehicle serviced at any qualified independent workshop without losing your manufacturer warranty. The law simply requires that the work be carried out to the manufacturer’s specifications using appropriate parts. At Brumby Motors, we meet both requirements: we follow the exact manufacturer service schedule and use genuine OEM parts or approved equivalents. Your warranty is fully protected.
Parts & servicing
Do you use genuine or OEM parts for repairs and servicing?
We use genuine OEM parts or high-quality approved equivalents that meet your vehicle manufacturer’s specifications. For most services, we source parts from the same supply chain used by authorised dealerships — the same quality, without the dealership markup. We always tell you exactly what parts we’re fitting and why, so there are no surprises.
Do you follow manufacturer service schedule and specifications?
Yes, precisely. Every service we carry out follows the manufacturer’s recommended schedule — the correct service intervals, the correct fluid grades, the correct filter specifications, and the correct inspection checklist for your vehicle. This is essential for maintaining your warranty, your car’s resale value, and its long-term reliability. We also record the service in your logbook and can provide a Digital Service Record (DSR) for eligible vehicles.
Quotes & approvals
Do you provide quotes before starting any work?
Always. We inspect your vehicle first, then explain what we’ve found in plain language — with photos where relevant. You’ll receive a clear, itemised quote before we touch a single bolt. We never start repairs without your explicit approval, and we never add extra charges that weren’t discussed with you beforehand. What we quote is what you pay.
What happens if additional issues are found during the inspection?
We call you, explain what we found, and give you a clear quote — before doing anything. We take photos of any concerning items so you can see exactly what we’re seeing. We’ll also tell you honestly what needs attention now versus what can wait until your next service. You stay in control of every decision. We never proceed with additional work without your approval.
Convenience & coverage
Do you offer pick up and drop off or valet car service in Sydney?
Yes. We offer a convenient car collection and return service — we come to your home or office, pick up your car, carry out the service at our Artarmon workshop, and return it to you when it’s done. This service is available across the North Shore and surrounding Sydney suburbs. Contact us when you book to confirm availability for your location.
Which areas of Sydney do you service?
Our workshop is located at 29 Dickson Avenue, Artarmon NSW 2064, making us easily accessible from Lane Cove, St Leonards, Chatswood, Willoughby, Crows Nest, North Sydney, Neutral Bay, Mosman, Lindfield and surrounding Lower and Upper North Shore suburbs. Our car pickup and drop-off service extends this reach further — contact us to confirm if we cover your area.
Timing & vehicle care
How long does a typical car service take?
It depends on the type of service. A minor oil service usually takes around 45–90 minutes. A full logbook service typically takes 2–3 hours. If additional repairs are identified and approved during the service, we’ll give you an updated time estimate before proceeding. For longer jobs, we have a BMW X3 courtesy car available, and our on-site Jazz & Coffee café is there if you’d like to wait in comfort.
Is my car insured while it is in your care?
Yes. Your vehicle is covered by our workshop’s insurance while it is on our premises. We treat every car in our care as if it were our own — our workshop is clean, organised and secure. If you have any specific questions about insurance coverage, don’t hesitate to ask us when you drop off your vehicle.